Frequeantly asked questions

Below you will find answers to the most frequently asked questions about our services and products.

PAWLYPLAY

BIRDY is an interactive cat toy that flutters its wings and makes realistic bird sounds. It stimulates your cat's hunting instinct and provides hours of entertainment.

Yes, BIRDY is designed for cats of all ages and sizes. Whether you have a kitten or an adult cat, this toy is perfect for keeping your cat active and engaged.

No, BIRDY does not require batteries! You can charge it with a USB charger.

Yes, BIRDY is completely safe for your cat. It is made from natural cotton and soft materials, making the toy not only soft and durable, but also completely non-toxic for your cat.

Absolutely! BIRDY is easy to clean. First, remove the mechanism from the toy before you start cleaning. Make sure the toy is completely dry before replacing the mechanism and using it again.

Of course, BIRDY doesn't fly around on its own. You can easily attach the toy to a string using the handy hook on its back. The string can be attached to a scratching post or another sturdy place, for example. Without the string, BIRDY just flutters around on the floor, which is still fun, but less interactive. By hanging it up, your cat gets an extra challenge and more fun!

SHIPPING & DELIVERY

What are the shipping costs?

At PawlyPlay, we believe in providing the best service, and that means you don't have to pay shipping costs. Enjoy free shipping on all your orders, regardless of the amount!

How long does shipping take?

In general, you can expect:

Standard Shipping: 1-2 business days

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email that you can use to track your package.

Package arrived damaged?

Please inspect your package upon receipt. If you notice any damage, please contact us within 48 hours with photos of the damage and your order number. We will assist you with a solution, such as a replacement product or a refund.

Want to cancel or change your order?

If you wish to cancel or change your order, please contact us as soon as possible. We can make changes as long as the order has not yet been shipped.

RETURNS & REFUNDS

What are the conditions for returns?

  • The item must be in its original condition, unused, and with all labels and packaging intact.
  • Returns must be submitted within 14 days of receiving your order.

How can I return an item?

To return an item, follow the steps below:

  • Contact our customer service department within 14 days by email or using our online return form to initiate your return request.
  • You will receive a return form from us. Please attach this to the packaging.
  • Carefully pack the item in its original packaging and add the return label.
  • Send the package back to the return address provided by us.

Who pays the shipping costs for returns?

The costs for returning items are usually at your expense, unless the item is defective or has been delivered incorrectly. In that case, we may reimburse the return costs

How long will it take to receive my refund?

Once we have received and checked your return shipment, we will process the refund within 5-7 business days.

It may take additional time for the refund to appear in your account, depending on your payment method and bank.

What should I do if I have received a defective or incorrect item?

Please contact our customer service immediately and provide details about the defective or incorrect item. We will resolve the issue as quickly as possible by sending a replacement item or arranging a refund.

IS YOUR QUESTION NOT HERE?

No worries! You can always contact us if you have a specific question that is not listed in our frequently asked questions. We are happy to help you. Our customer service is ready to support you and provide you with the right information. Don't hesitate to reach out!

CONTACT